This Refund and Cancellation Policy ("Policy") governs the terms under which Digital Hub Solutions ("Company," "we," "us," or "our") accepts cancellation requests and processes refunds for services rendered, including but not limited to web development, web marketing, mobile application solutions, software development, virtual assistant services, and artificial intelligence solutions. By engaging our services, clients ("Client," "you," or "your") agree to be bound by the terms set out herein.
1.1 Any request to cancel an ongoing project or service engagement must be submitted in writing to our official support channel.
1.2 Cancellation requests will be evaluated based on the stage of completion of the project at the time the request is received.
1.3 Where a project has already entered active development, execution, or implementation, cancellation shall be subject to mutual written agreement between the Client and the Company regarding compensation for work already completed and resources already committed.
1.4 The Company reserves the right to decline cancellation requests made after significant project milestones have been achieved, unless otherwise agreed upon in writing.
2.1 Refunds shall be considered solely under the following circumstances:
(a) Where payment has been made in advance and no work has commenced on the project.
(b) Where the Company is unable to deliver the agreed-upon service due to reasons solely attributable to the Company.
2.2 Where work has already commenced, any approved refund shall be calculated on a pro-rata basis, with deductions made for hours logged, resources allocated, personnel engaged, and any third-party costs already incurred on behalf of the Client.
2.3 No refund shall be issued for any project, campaign, deliverable, or service that has been completed in full and delivered to, and/or approved by, the Client.
2.4 Subscription-based, retainer, or recurring service arrangements are non-refundable for the billing cycle in which the cancellation request is made. Cancellation shall take effect from the subsequent billing cycle onward.
2.5 Setup fees, licensing charges, domain/hosting costs, advertising spend, and any other third-party or pass-through expenses are strictly non-refundable under all circumstances, regardless of project status.
2.6 Refunds shall not be granted on the grounds of dissatisfaction with results where the Company has delivered services in accordance with the agreed scope of work, timelines, and specifications.
3.1 All refund and cancellation requests must be submitted in writing, clearly stating the reason for the request, the relevant project or service details, and supporting documentation, where applicable.
3.2 Upon receipt, the Company shall review the request and communicate its decision within a reasonable timeframe.
3.3 Approved refunds, where applicable, will be processed within seven (7) to ten (10) business days from the date of approval and credited to the original mode of payment.
3.4 The Company reserves the right to request additional information or documentation before processing any refund.
The Company reserves the right to amend, modify, or update this Policy at any time without prior notice. Any changes shall be effective immediately upon being published, and continued use of our services shall constitute acceptance of the revised Policy.
For any queries, clarifications, or concerns regarding this Refund and Cancellation Policy, please contact our support team through the official channels listed on our website.
+919560508412
